I.T Happens

  1.        Select one of the operating systems in the bluescreen bootup 2.        Login as an administrator account 3.        Stop bitlocker drive protection if you do not have the recovery key 4.        Type msconfig 5.        Select boot 6.        Delete the top entry that has the squiggle 7.        Close and reboot your machine.

I had an issue this week with a PC that would boot to windows but then have no keyboards working, also in even viewer it would show keyboard devices with errors. The fix was a Regedit. Open Regedit Navigate to  Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4d36e96b-e325-11ce-bfc1-08002be10318}   In there go to Upper Filters and remove the HP items so it should just read kbdclass. save and reboot your machine. Fingers crossed it boots up with a keyboard this time! Buy me a beer :)  

I had an issue today with the system tray being full of blank icons, you could see nothing and it was causing explorer to crash Run regedit navigate to HKEY_CURRENT_USER\Software\Classes\LocalSettings\Software\Microsoft\Windows\CurrentVersion\TrayNotify  Delete the two keys IconStreams and PastIconStream  Stop task explorere.exe  run explorer.exe   all the icons should now be where they are suppose to be

So todays issue revolves around office 2013 and exchange 365 accounts.  I had an issue with a user's machine that just kept asking for the password but would not accept it, the login box kept coming back up. Turns out 2013 uses an old auth method so we need to force it to use the new method. So using regedit you need to add the below key Registry key Type Value HKEY_CURRENT_USER\Software\Microsoft\Exchange\AlwaysUseMSOAuthForAutoDiscover REG_DWORD 1 HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\Identity\EnableADAL REG_DWORD 1 HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\Identity\Version REG_DWORD 1 You May also create a reg key file if you wanted to do a few machines Enable modern authentication for Office 2013 clients Close Outlook. Copy and paste the following text into Notepad: text Copy Windows Registry Editor Version 5.00 [HKEY_CURRENT_USER\Software\Microsoft\Exchange] "AlwaysUseMSOAuthForAutoDiscover"=dword:00000001 [HKEY_CURRE...

If you are migrating from exchange on site to exchange 365 you may notice the machines will still look locally for the auto discover reference and not go to your new 365 setup. In Exchange PowerShell on your SBS server run the below command - Set-ClientAccessServer –Identity “your CAS servername” –AutoDiscoverServiceInternalUri $NULL *Putting your server name in the command. After this has been done the machines will no longer look locally for the auto discover record Buy me a beer :)  

Had an issue today in outlook where the sign-in window to add the credentials kept on disappearing, little bit annoying for the user as no emails were coming through. Tracked it down to a registry change, once this was added the login box popped up as normal. Go to the registry editor (Win+R; regedit)   go to HKEY_CURRENT_USER -> Software -> Microsoft ->Office -> 16.0 ->Common -> Identity   Inside "Identity", create a new REG_DWORD value called "EnableADAL" and leave the value at 0   the login window is slightly different but it works :)   Buy me a beer :)