I.T Happens

The Problem Terminal service grace period has expired This in turn prevents any remote desktop connection to the server, which is a problem if this is how you connect to the server. I had to do a remote registry to the server and then remote reboot. The Solution There is a registry key located HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server\RCM\GracePeriod Inside that container will be a binary key, all you need to do is delete that key and reboot the server, upon reboot everything should be working again. Buy me a beer :)  

When your server is display system model Null in the SMH this is because your agents are not installed correctly. I found the best place to get your agents is here https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_44340a785c7640afa24634c39f once downloaded install and reopen the HSM your system model should now be showing the details you need.